Generational Cultures in Apps: Tools vs Modes

The scene may be familiar to many of you. A chat in your family’s app of choice— LINE, WeChat, etc— is created to get everyone in one centralized communication channel. It was meant for logistics and updates. Was.

Now it’s full of clickbait links and the “um”s and “ah”s of audio messages. A 1254 notifications badge scares away any hope for a visit.

Why does it seem like there’s such a wide disparity in how chat apps are used? It seems like on one hand there are the young— with curt and succinct responses, punctuated by heavily contextual content like memes— and on the other, are the older— superfluous and verbose, preferring audio, and seeming to replicate real life conversation directly onto chat.

We know different users use services differently, but for something like communication— which is so basic and foundational to our species— how is it so reliably different? Is it just an issue of age?

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Airbnb vs Amazon: A Dualistic Approach to the Future of Employment

It’s no secret that the giant minds of the world are thinking themselves silly over what to do about the future of employment. Will AI replace all humans in their jobs? Will new industries and services rise up to create new jobs uniquely manageable by humans only?

Steve Jobs spoke about the computer and technology as a “bicycle of the mind,” that they are nothing but tools to allow humankind to reach greater heights and achieve more. But try telling that to people in sectors long supplanted by machinery. They’d probably tell you to keep the bike. Continue reading “Airbnb vs Amazon: A Dualistic Approach to the Future of Employment”

TicketMaster, Taylor Swift, and the Future of Tickets

In recent news, Taylor Swift partnered with TicketMaster to introduce a new ticket-buying system that would help fans “beat the bots.” Instead of a standard queue as instituted for some events such as New York’s infamous Comic-Con however, the fan’s position in line could be advanced and authenticated through shows of “real fandom.”

Or at least that’s how they’re pitching the new #TaylorSwiftTix system.

Because the factors that would change the fan’s position in queue include things like posting about the event in social media, buying other Swift merchandise, and just about anything that would either give them more money or help them market. If it does help beat the bots, it’ll make people go back to the good old fashioned “beating other people.”

Now I should make a disclaimer that I’m no big Taylor Swift fan (though I admit have a small weakness for “Mean”), but I can’t help but find myself both horrified and unceasingly fascinated by this push. Continue reading “TicketMaster, Taylor Swift, and the Future of Tickets”

GREE: Games as a Cultural Export

As an avid gamer, the news of GREE shuttering its international offices last week came as a shock. In a bit of snark schadenfreude, the news of their international titles not doing well wasn’t anything unexpected– I’ve played some of them before and seen their respective rankings in the App store. Yet what really caught my attention was the plan that their executives had mentioned going forward: “[to shift] to a “Japan-first content strategy” – the plan being to launch games in its home territory, then localise and distribute the most successful ones in other markets around the world.”

Coming from Japan where a shrinking domestic market means businesses need to expand internationally more than ever— this news was disappointing beyond words. PR doublespeak aside, it just seems like GREE is withdrawing inwards, choosing to stick with the safe and known.

But is this really the right move? Continue reading “GREE: Games as a Cultural Export”

The Perfect Cannibal

It’s been a while since the last time I felt so excited by a WWDC keynote. There’s evidently a staggering amount of innovation gone into the iOS UI, particularly on the iPad. We’re talking about an implementation of drag-and-drop that’s far superior than your click-and-drag equivalent, a multitasking framework designed for simultaneous touching, and numerous killer features like instant note and instant markup with the Apple Pencil. At this point, there is no doubt that the iOS platform is the future of Apple’s personal computing. It reminded me of the early days of OS X UI innovations. They truly made people happy and excited.

All this demonstration of vision piqued an interest of a completely different kind in me. It got me thinking about cannibalism, the non-bloody kind. The word cannibalism in the western world carries a connotation of cruelty. One product cannibalizes another with a competing function and reduces the other’s revenue. What I’m intrigued to explore, however, is the effects on innovation driven by intentional and designed product cannibalism, and the ramifications of which on the company as a whole.

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